How To Set Up Your Volunteer Profile 

Step 1- Login

To access your volunteer profile, go tohttps://volunteer.refb.org. At the top of this page on the black bar, click Login or Sign Up, depending on if you are a new or returning volunteer. 

Returning Volunteers: Click Login at the top of the page. Continue to sign in using your email and password. If you have trouble logging in, please email volunteers@refb.org to reset your password. 

Distribution Site volunteers will also be required to sign the Civil Rights Training document on the 1st of each new year.

Minors under the age of 13 will be required to sign the COPPA Act agreement.

New Volunteers: Click Sign up at the top of the page. You will be prompted to create a new profile before registering for any volunteer shifts with the Redwood Empire Food Bank. 

No email? No problem: If you are signing up yourself or someone without an email, you can bypass this by creating a fake email using that volunteer's full name or phone number @example.com - for example, mickeymouse@example.com or 7075237905@example.com. Create a password and follow the next steps to have full access to the site for continued use. This is extremely helpful to us for reporting attendance and tracking your volunteer hours!


Step 2- Navigating your Profile & Hour Tracking

Edit Profile: In your account, click your initials (or your picture) in the black bar at the top of the page. In the drop-down menu, click Edit Profile. In this section, you can reset your password and update any of your contact information. 

Optional- Mobile Texting: If you would like to receive text messages from the Redwood Empire Food Bank, please opt-in by entering your mobile phone number and then clicking Get Mobile Code. A validation code will be sent to your phone number, please enter that code in the field Mobile Code in your profile. 

Dashboard: In the menu on the left side of your profile, click Dashboard. On this page, you can view a quick snapshot of the total hours that you have volunteered, your impact value in the community, and the number of shifts you are registered for. 

Volunteer Schedule: Click your initials (or your picture) in the black bar at the top of the page. In the drop-down menu, click Volunteer Schedule. On this page, you will see a calendar view of your past and upcoming volunteer shifts. 

Verify Your Hours: In your Dashboard, click the timer icon. In Track Hours, you will see all of the hours that you have volunteered for in the past. For some, you will see your historical bulk hours transferred from our previous volunteer portal. Click here to Verify Hours. Note: All hours are approved by staff. Hours added by the user will be denied. If hours do not reflect correctly or you have questions, please email volunteers@refb.org or call (707)523-7905.

Completing the Civil Rights Training: In compliance with the California Department of Social Services, all Distribution Site volunteers at Redwood Empire Food Bank must complete the annual Civil Rights training. This training ensures fairness and equity in our operations. This 4-page training document requires your initials, signature, and date. You must be signed in to your volunteer profile before clicking this link to complete the Civil Rights training:volunteer.refb.org/user/qualifications/

If you have any questions, reach out to us at volunteers@refb.org. Thank you for helping us create a welcoming and equitable experience for everyone!

Managing Email Preferences: Volunteers can manage their email notification preferences. Go to Profile Icon > Edit Profile area under the Data and Communication Sett

 

Step 3- Sign up for a Volunteer Shift

Register: On the left side of the page, click ‘Shifts’. On this page, you will be able to sign up for shifts with the option to view them in a few different ways; grid, list, calendar, and map view. You can also type in the shift you are looking for in the ‘Search By’ field. 

Distribution Center Volunteer Opportunities

Join us at our Distribution Center at 3990 Brickway Blvd., Santa Rosa

  • Warehouse - Glean, sort, and package foods for distribution

  • Food Connections Market - Help keep our shelves stocked and organized while our partner agencies come to shop

  • KitchenCollective - CA Food Handlers Card required. Please reach out to Liz at lberry@refb.org for more information

  • Kitchen Collective Dishwasher - Help wash dishes in the community kitchen. You do not need a food handler's certificate to volunteer for this opportunity.

  • Farm to Fight Hunger - Help harvest fresh food for our neighbors in need!

Distribution Site Volunteer Opportunities

Once you have found your selected shift, click ‘View Details’. Click ‘Register Individually’. Some shifts allow you to sign up with a team by clicking ‘Register as Team’. You can find instructions here on how to sign up with a team below.

On the next page, you can select all of the dates you are interested in for this particular shift. Then click ‘Submit Shift Response’. You will receive a confirmation email. 

Unregister: In your account, click your initials (or your picture) in the black bar at the top of the page. In the drop-down menu, click ‘Shift Responses’. A list of all of your past and upcoming shifts will be displayed. In the options section, find the shift you want to unregister from, click ‘Select an Action’ and then in the drop-down menu click ‘Unregister’. Then click ‘Yes’ on the following pop-up page to confirm your cancellation from that shift. You will receive an email confirmation. 


Step 4- Have Fun!

Please remember to read the shift description and come prepared for your volunteer shift. Closed-toed shoes are mandatory. Download theapp, Causer, for easy on-the-go volunteering and join ourFacebook page dedicated to our volunteers!

If you have any questions, please contact the Volunteer Coordination Team at (707)523-7905 or volunteers@refb.org