Volunteer Group Policy & Registration


Group Volunteer Policy

Thank you for choosing to volunteer with the Redwood Empire Food Bank. Your commitment makes a significant impact on the lives of those we serve in our community. To ensure a smooth and enjoyable experience for everyone, please review the following guidelines and expectations for group volunteering:

General Guidelines:

  • Arrival and Check-In:
    If volunteering in our Distribution Center, please arrive 10-15 minutes before your scheduled shift to allow time for check-in and orientation. 

If volunteering at a Distribution Site, please arrive on time and make sure your group has read the shift description, time, and location.

  • Dress Code: For safety reasons, all volunteers must wear closed-toe shoes. Comfortable clothing suitable for light physical activity is recommended. If volunteering in our Distribution Center, wear layers as the temperature is kept cool.


  • Health and Safety: If you are feeling unwell, we kindly ask that you refrain from volunteering and notify us as soon as possible.

Communication and Updates:

  • Please provide a primary contact person below who can communicate any updates or changes in your group’s plans.


  • If your group size changes, please notify us immediately at volunteers@refb.org or call 707-523-7905.

Cancellation Policy: We depend on the commitment of our volunteers to meet community needs. Late cancellations or no-shows significantly impact our operations and the people we serve. While we understand that plans may change, we kindly ask for your consideration of the following policy:


  1. Cancellations/Changes: Cancellations or significant changes to your group size (reducing the number of volunteers by 20% or more) must be communicated at least 7 days before your scheduled shift.

  2. Fees for Late Cancellations or No-Shows: If your group cancels with less than 7 days notice or fails to bring the expected number of volunteers, a donation of $30 per absent volunteer per scheduled hour may be requested to help cover the operational costs incurred to accommodate your group’s reservation.

Thank you for your partnership and dedication to Ending Hunger in Our Community. We look forward to working with you!

Registering Your Team for a Warehouse Volunteer Shift

A team can be created for 2 or more people. One individual (the team leader) will create and register their team. You must have an account to self-register your team.

  1. Log in or create an account at volunteer.refb.org.

  2. Click onOpportunities and click on Warehouse Volunteer. 

  3. Read the description and select a shift time that fits your team → Respond as Team 

  4. Type your Team's name and click Add Me → Assign yourself as a leader (This will give you the ability to edit your team after registering for a shift)

  5. Add Volunteerif you know their email and know they have an account (You can invite people without accounts later in the process) → Continue 

  6. Confirm the shift date and time you originally selected → Finish (Not done yet!)

  7. In the upper right hand corner of the web page, click on your intials and scroll down to My Teams then click→ Manage Team 

  8. Reserve Slots for team members without an account → Update

  9. Copy Join Link → Send the link to the additional team members via email. The link will prompt them to join the team if they have an account. Or the link will prompt them to create an account and join the team if they’re new. All volunteers must join their team to confirm their spot reservation!

  10. Periodically go back to your My Team's Page to see who has joined your team.